These Terms of Service set out the agreement between you and United Join Trading Pte Limited for the use of this website and for the sourcing and trade documentation services we provide from our office at 12/F YING KONG MANSION, 2-6 YEE WO ST, Causeway Bay, Hong Kong (HK). By using this website, sending an enquiry or placing an order with our desk, you agree to these terms. The company that operates this website is United Join Trading Pte Limited, and the developer named in connection with this website is United Join Trading. If you do not accept these terms, please do not use the website or our services. If anything here is unclear, write to enquiries@unitedjoin.buzz or call +85296973055 before you proceed.
Acceptance of These Terms
By accessing this website, submitting the contact form, writing to our desk or instructing us to coordinate an order, you confirm that you have read, understood and agreed to these Terms of Service. If you are acting for a company, you confirm that you have the authority to bind that company to these terms. If you do not have that authority, or if you do not agree with these terms, you must not use the website or instruct us to act.
These terms apply in addition to any written quotation, order confirmation or contract that we issue for a particular transaction. Where a signed contract conflicts with these terms, the signed contract prevails for that transaction only.
The Services We Provide
United Join Trading Pte Limited provides sourcing and trade documentation services for overseas buyers. Our six core services are purchase order coordination, supplier vetting trips, quality control inspection booking, shipping document preparation, consolidation and repacking, and sample courier handling. We may also provide closely related administrative work where the parties agree it in writing.
We act as a coordinator and documentation agent. We are not the manufacturer of the goods and we are not the carrier of the goods unless a separate written agreement says otherwise. Our role is to place and follow orders with factories, to arrange independent inspections and logistics, and to prepare the documents that travel with the shipment. The quality guarantee for a product remains with the factory that makes it, and the carriage obligation remains with the carrier.
Enquiries and Quotations
An enquiry is an invitation to open a discussion, not a binding order. When you send us a specification, a quantity and a delivery window, we may return a quotation that names a factory, a unit price and a lead time. A quotation remains valid for the period stated in it, or for fourteen days if no period is stated, and it may be withdrawn or revised before you accept it.
Quotations are based on the information you provide. If the specification, the quantity, the material or the delivery window changes, we may revise the quotation accordingly. Estimates of freight, duty and inspection fees are indicative unless we state that they are firm.
Orders and Confirmation
An order becomes binding when we issue a written order confirmation and you accept it, or when you pay the deposit we have requested, whichever happens first. The order confirmation records the part numbers and revisions, the quantity, the unit price, the delivery window and the document list for the shipment. Please read it carefully and tell us at once if anything is wrong.
Once an order is confirmed, we tear the order leaf from the pad, stamp it with the chop and open a file. Changes to a confirmed order may be possible before the factory cuts material, but after that point a change may attract additional cost or a revised delivery date. We will always tell you before we agree to a change on your behalf.
Pricing and Payment
Prices are stated in the currency shown on the quotation or order confirmation. Unless we agree otherwise, our service fee is payable as set out in the order confirmation, and the cost of the goods is payable to the factory on the terms we arrange. We may ask for a deposit before we place an order and for the balance before we release the shipping documents.
Payment must be made by the method stated in the order confirmation. Bank charges and currency conversion costs are for the account of the paying party unless we agree otherwise. If an invoice remains unpaid after its due date, we may suspend work on the order and on any other order from the same buyer until the account is settled. Late payment may attract interest at the rate stated in the order confirmation or, if no rate is stated, at a reasonable commercial rate.
Your Obligations
You agree to provide accurate and complete information about the goods, the specification, the destination and any regulatory requirements that apply to the shipment. You are responsible for ensuring that the goods you ask us to source may be lawfully imported into the destination country and that any licence, permit or certificate needed for the goods is obtained in good time. You agree not to ask us to handle goods that are illegal, counterfeit, dangerous or subject to trade sanctions.
You agree to respond promptly to our questions and to review the documents we send you before the shipment departs. Delays caused by late instructions, late approvals or incomplete information are your responsibility, and any extra cost that results may be added to your account.
Supplier and Factory Terms
Factories and suppliers are independent businesses. Each factory applies its own terms on warranty, minimum order quantity, tooling, lead time and payment. When we introduce a factory to you, we share the relevant terms with you, but we do not control the factory and we do not guarantee its performance.
Where a factory fails to perform, we will help you pursue a remedy, including by documenting the failure, supporting a claim and negotiating a replacement or a credit. Our assistance in a dispute is part of the coordination service, but the legal claim against the factory belongs to you unless we have bought and resold the goods ourselves under a separate written agreement.
Inspections and Quality
We book quality control inspections through independent inspection providers. The inspection is a sampling exercise, not a guarantee that every unit is free from defect. We align the checklist with the confirmed order, we review the report, and we tell you the result promptly so that you can decide whether to release, rework or reject the goods.
Inspection fees are charged by the provider and are payable by you unless we agree otherwise. If you ask us to book an inspection and then cancel it after the provider has mobilised, the cancellation charge of the provider may be passed on to you. We are not liable for a defect that a reasonable sampling inspection would not reveal.
Shipping and Documents
We prepare the commercial invoice, packing list, bill of lading instructions and certificate of origin against the confirmed order, and we check the packet for consistency before release. The accuracy of the documents depends on the information you and the factory provide. You are responsible for reviewing the draft documents and for confirming the consignee, the notify party, the description of goods and the harmonised codes.
The carrier, the forwarder and the customs authority are independent parties. Sailing dates, transit times and clearance times are estimates, and we are not liable for a delay, a demurrage charge or a storage charge that arises from a cause outside our control. Where a document must be corrected after departure, we will help you prepare the correction, and any carrier or authority fee is for your account.
Samples and Courier Handling
We collect counter samples and pre-production pieces from the factory, photograph and log them against the order number, and courier them to you with a tracking note. Courier charges and any duty on the sample are for your account unless we agree otherwise. Risk in a sample passes to you when the courier collects it, and we are not liable for a loss or a delay that occurs in transit.
A sample that is approved by you becomes the reference for the inspection of the bulk order. If you approve a sample without comment and the bulk order matches that sample, the goods are deemed to meet the agreed standard for the sampled characteristics.
Title, Risk and Delivery
Unless the order confirmation states otherwise, title to the goods passes to you when you have paid for them in full, and risk passes according to the incoterm recorded on the order confirmation. Delivery is complete when the carrier takes possession of the goods under the agreed incoterm, or when the goods are made available at the agreed place.
We are not responsible for a delay or a loss that occurs after delivery has been completed under the agreed incoterm. If you ask us to store goods temporarily before shipment, we will do so on the terms we agree in writing, and storage is at your risk unless we expressly accept the risk.
Intellectual Property
All content on this website, including the text, the layout, the graphics and the desk motifs, is owned by United Join Trading Pte Limited or is used with permission. You may read, download and print the pages for your own business use, but you may not copy, republish, sell or misrepresent the content without our written consent.
You retain ownership of the specifications, drawings, brands and trade marks that you send to us. You grant us a limited licence to share them with factories, inspectors and forwarders to the extent needed to perform the services. We will not use your intellectual property for any other purpose, and we will return or destroy it when the order is complete if you ask us to.
Confidentiality
Each party will keep confidential the commercial information of the other that is not public, including prices, supplier identities and customer identities. We will not disclose your information to a third party except as needed to perform the services or as required by law. We may keep a copy of the order file for our records as described in our Privacy Policy.
These confidentiality obligations do not apply to information that is already public, that was lawfully known to the receiving party before disclosure, or that must be disclosed to a court or a regulator. Where disclosure is compelled, the party under compulsion will give notice where it is lawful to do so.
Limitation of Liability
To the fullest extent permitted by law, United Join Trading Pte Limited is not liable for indirect or consequential loss, including lost profit, lost business, lost goodwill or loss of data. Our total liability for a claim arising from a particular order is limited to the service fee we received for that order, unless another limit is agreed in writing.
Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, including liability for fraud or for death or personal injury caused by negligence. Nothing in these terms makes us responsible for the acts or omissions of a factory, a carrier, an inspector or any other independent party.
Indemnity
You agree to indemnify and hold United Join Trading Pte Limited harmless from any claim, loss, cost or expense that arises from your breach of these terms, from inaccurate information you provide, from a specification that infringes the rights of a third party, or from goods that are unlawful in the destination country. This indemnity survives the completion or the termination of any order.
We will give you prompt notice of a claim that may fall within this indemnity and will cooperate with you in defending it, provided that you meet the cost of the defence and do not settle the claim in a way that harms our reputation without our consent.
Force Majeure
We are not liable for a failure or a delay that is caused by an event outside our reasonable control. Such events include natural disasters, severe weather, epidemic or pandemic, war, civil unrest, strikes, port closures, carrier failure, government action, sanctions, and widespread failure of power or communications. Where a force majeure event occurs, we will tell you promptly and will take reasonable steps to reduce the effect on the order.
If a force majeure event continues for a prolonged period, either party may ask to renegotiate the affected order, and if no reasonable solution is found, either party may end the affected order without liability for the part that cannot be performed.
Termination
Either party may end an order if the other party commits a material breach and does not remedy it within a reasonable period after written notice. We may also suspend or end the services at once if we are required to do so by law, if we reasonably believe the goods are unlawful, or if an invoice remains unpaid after its due date.
When an order ends, you remain responsible for the cost of work already performed, for goods already produced or in production, and for any cancellation charge imposed by a factory, an inspector or a carrier. Clauses that by their nature should survive termination, including confidentiality, intellectual property, liability, indemnity and governing law, continue to apply.
Governing Law and Disputes
These terms are governed by the laws of the Hong Kong Special Administrative Region. The parties will attempt in good faith to resolve any dispute through discussion between senior representatives before starting formal proceedings. If the dispute cannot be resolved by discussion within a reasonable period, it will be submitted to the exclusive jurisdiction of the courts of Hong Kong.
Before resorting to litigation, the parties may agree to refer the dispute to mediation in Hong Kong. Each party bears its own costs of mediation unless the mediator decides otherwise. Nothing in this clause prevents either party from seeking urgent injunctive relief where that is necessary to protect its rights.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our services, in our practices or in the law. When we make a material change, we will update the date at the top of this page and, where appropriate, provide a more prominent notice. The version that is published on this page at the time you use our website or services is the version that applies to you.
Continued use of the website or the services after an update takes effect means that you accept the revised terms. If you do not agree with a change, you should stop using the website and contact us to discuss any order that is already in progress.
How to Contact Us
If you have a question about these Terms of Service, or if you wish to discuss an order, the fastest route is to write to the desk or to call us during Hong Kong business hours.
Terms Contact
United Join Trading Pte Limited
12/F YING KONG MANSION, 2-6 YEE WO ST
Causeway Bay, Hong Kong (HK)
Email: enquiries@unitedjoin.buzz
Phone: +85296973055
A desk officer will review your message and reply as soon as possible. If your question concerns a specific order, please include the docket number and the order leaf reference so that we can find the file quickly.
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